RefMaster (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, enquire about or enrol in football referee training, access online materials, use contact forms, receive fitness guidance related to officiating, or communicate with us at Shop 38A, Kenako Retail Centre, Spondo St, Struandale, Gqeberha, 6200, South Africa. By using the website or providing information to us, you acknowledge the practices described here. RefMaster provides referee education and practical support for aspiring and practising match officials in South Africa. This notice is not legal advice.

1. Who We Are and What This Covers

This policy covers the RefMaster website, course enquiries, enrolment, online modules, attendance at practical sessions, and support related to referee training. It includes information you give when asking about dates, certification, Laws of the Game content, fitness expectations, payments, or access to materials, and limited technical data from browsing. Card payments on third-party checkout pages are handled by those providers; we do not ask for full card numbers by email. Clubs or leagues enrolling groups may hold separate records under their own policies.

2. Information We Collect

We may collect name, email, phone, city or province, age band where required for eligibility, emergency contact for field sessions, referee experience, club affiliation, assessment results, and messages sent via forms or email. Payment providers may share transaction references and status, not full card details. When you browse, we may receive browser type, device category, approximate region, pages viewed, and visit timing. Voluntary health information for fitness guidance is treated as sensitive. Learner portals may store login details, module progress, quiz results, and certificates. Please do not send passwords or identity numbers in public comments.

3. How We Use Your Information

We use information to answer enquiries, process enrolments, deliver courses and online content, schedule practicals, issue certificates where offered, and share general fitness guidance for officiating. We may send course reminders, venue updates, and optional news about modules or law changes if you opt in. We review anonymised site use to improve content. We do not sell personal information or make solely automated decisions with legal effect without human review. We may process data to secure the site, investigate misuse, enforce our Terms of Service, and comply with South African law, including POPIA.

4. Cookies and Similar Technologies

We may use cookies and similar tools to remember preferences, maintain secure sessions where you log in, and understand how pages are used. You can block or delete cookies in your browser, though some features may work less smoothly. Analytics partners, if used, receive limited technical data under confidentiality obligations we require.

5. Sharing of Information

We do not sell personal information. We share data with service providers for hosting, email, payments, video or document delivery, security, and backups, only as needed and under confidentiality duties. Associations or leagues may receive attendance or assessment data when accreditation requires it and you enrolled on that pathway. We may disclose information when South African law requires, or to protect rights, safety, or property. Business transfers may include personal information subject to continued protection where required. We do not give your details to unrelated marketers without consent where consent is required.

6. Records and Retention

We keep enquiries, enrolments, support tickets, and assessments for as long as needed to deliver training, meet tax and accounting duties, satisfy accreditation audits, and resolve disputes. Certificates and attendance proof may be kept longer when governing bodies require it. We update active enrolment contacts on reasonable request. Anonymised statistics may be kept for service improvement.

7. Data Security

We apply reasonable administrative, technical, and organisational safeguards, limit staff access to learner records, and use reputable hosting where applicable. No online system is perfectly secure. Avoid sending sensitive data in unencrypted email. For privacy questions by phone, call +27414521001. Do not share portal passwords with unsolicited callers.

8. Your Rights and Choices

Under POPIA you may request access, correction, or deletion of certain information, object in defined cases, or withdraw consent where processing is consent-based. You may lodge a complaint with the Information Regulator of South Africa. Contact us at [email protected] or our Gqeberha address above; we may verify identity. Opt out of marketing anytime; course-related messages may still be sent. Some records must be kept for law or accreditation even after a deletion request.

9. Children and Young Learners

Youth programmes require appropriate adult consent and supervision. We do not knowingly use children’s data for marketing without required parental involvement. Enrol minors through a responsible adult contact. Contact us if a child submitted data improperly. Share safety-related health notes privately, not in public comments.

10. Cross-Border Processing

We are based in South Africa. Some providers may process data abroad. Cross-border transfers follow steps reasonably required under POPIA, such as contracts or adequate protection. Visitors outside South Africa are still subject to the rules in this policy.

11. Changes to This Policy

We may update this Privacy Policy when services, the website, or law changes. Revisions appear on this page. Continued use after posting means you acknowledge the update. Material changes may also be mentioned in course emails when practical.

12. Contact

Questions about this Privacy Policy or RefMaster’s handling of personal information may be sent to [email protected], +27414521001, or Shop 38A, Kenako Retail Centre, Spondo St, Struandale, Gqeberha, 6200, South Africa. We respond in good faith within a reasonable time under applicable law.