These Terms of Service (“Terms”) govern your use of the RefMaster website, referee training courses, online materials, fitness guidance related to officiating, and related services at Shop 38A, Kenako Retail Centre, Spondo St, Struandale, Gqeberha, 6200, South Africa. By visiting the site, submitting forms, attending sessions, or using our content, you agree to these Terms. If you do not agree, do not use the website or our training. RefMaster provides structured education for football match officials, including Laws of the Game modules and practical preparation. This notice is not legal advice. Course-specific enrolment forms or venue rules may add terms; where they conflict for a booking, those signed course terms prevail.

1. Acceptance of Terms

Using the RefMaster website or training means you accept these Terms and notices on relevant pages. They apply to individual learners, guardians enrolling minors with consent, clubs booking groups, and anyone acting for an organisation with authority to bind it. Minors should be enrolled by a responsible adult unless a youth programme expressly allows otherwise with documented consent.

2. Training Services and This Website

Programmes may include classroom or field sessions, video modules, worksheets, assessments, and certificates where stated. Content reflects South African football practices and Laws of the Game guidance at publication; rules change and you must apply current regulations on match day. The website is informational; appointment to fixtures remains with leagues and associations. Use the site lawfully. Do not introduce malware, attempt unauthorised portal access, scrape content for competing commercial training, share logins publicly, or submit false qualifications. Schedules, venues, and modules may change. Interruptions may occur for maintenance, load-shedding, or venue issues. We aim to notify enrolled learners of material changes but do not guarantee uninterrupted access.

3. Enrolment, Conduct, and Fair Assessment

Provide accurate details and update us before your course starts. Arrive on time, wear suitable kit, and follow instructor and venue safety rules. Harassment, discrimination, or violence may lead to removal without refund where law allows. Assessments must be your own work unless group work is permitted; cheating or misrepresenting experience may void certification. We may refuse future enrolment after serious breaches.

4. Fees, Payments, and Cancellations

Fees, deposits, and payment methods are shown at enrolment or in our quotation, usually in South African Rand. Third-party gateways apply their own terms at checkout. Refunds and transfers follow the cancellation policy for that course; late cancellations may forfeit deposits covering venue and instructor costs. Non-excludable rights under the Consumer Protection Act 68 of 2008 apply where relevant. Dispute charges promptly with your reference. We never request card PINs by email.

5. Communications and User Submissions

You are responsible for content submitted through comments, surveys, or similar tools. Do not post unlawful, harassing, defamatory, or infringing material or impersonate others. We may moderate or remove violations. Feedback you send grants RefMaster a non-exclusive royalty-free licence to use it to operate and improve training and the website unless we agree otherwise in writing. You confirm you have rights to grant that licence.

6. Intellectual Property

RefMaster names, logos, course materials, and site compilations are protected by South African and applicable international law. You receive a limited personal licence during active enrolment. Do not copy, redistribute, or commercially exploit course content without written consent. Association marks and official law publications belong to their owners. Contact us with details if you believe our content infringes your rights.

7. Third-Party Services and Venues

Venues, hosts, payment processors, and association systems are independent third parties with their own terms. We are not liable for their facilities, outages, or privacy practices beyond reasonable oversight. Travel, accommodation, and personal kit are your responsibility unless a package states otherwise.

8. Disclaimers and Fitness Guidance

Services are provided “as is” and “as available” to the extent permitted by South African law. Modules may not suit every competition level. Fitness guidance is general officiating preparation, not medical advice or a guarantee of passing association tests. Seek professional health advice before strenuous exercise if needed. Course completion does not guarantee appointments, employment, or promotion. Non-excludable consumer warranties apply where required.

9. Limitation of Liability

To the fullest extent permitted by law, RefMaster is not liable for indirect or consequential damages such as lost appointments, travel costs, or reliance on outdated summaries. Total liability for a claim is limited to fees you paid for the specific course involved in the twelve months before the claim, except where law forbids. Liability for fraud, gross negligence, or wilful misconduct is not limited where restriction is unlawful. Practical sessions carry physical risk; disclose relevant health limits before field work.

10. Indemnity

You agree to indemnify RefMaster and its staff against claims arising from your misuse of services, breach of these Terms, misconduct during course activities, or submissions that infringe third-party rights, except where caused by our gross negligence or wilful misconduct.

11. Changes to Terms

We may revise these Terms when programmes, the website, or law changes. Posting on this page updates the contract for new use. Material changes affecting active enrolments will be communicated where practical. You may cancel future courses under the stated cancellation policy if you do not accept updates.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Subject to non-excludable consumer rights, courts in the Eastern Cape Province with jurisdiction in Gqeberha may hear disputes arising from these Terms or your use of RefMaster services unless mandatory law requires another forum. Invalid clauses do not affect the remainder.

13. Contact

Questions about these Terms, enrolment, or course content may be sent to [email protected], +27414521001, or Shop 38A, Kenako Retail Centre, Spondo St, Struandale, Gqeberha, 6200, South Africa. We respond in good faith within a reasonable time under applicable law.